All products purchased from the official website come with a 7-day appreciation period (not a trial period). During the appreciation period, products are not allowed to be disassembled or tried on. If the product has been opened and used, returns will not be accepted. If the returned product was purchased with a free shipping offer, the customer must bear the return shipping cost.

1. The product comes with a one-year warranty service. The warranty service becomes effective from the date the product is received. To protect your rights, please keep the product warranty card or purchase information safe.
2. The warranty covers products manufactured by yunivers hsieh.
3. The warranty service does not cover: 1. Damage caused during assembly due to not following assembly instructions. 2. Damage caused by improper disassembly. 3. Normal wear and tear from use (e.g., fading or oxidation of leather materials). 4. Human-induced damage such as scratches, bumps, accidents, discoloration, or cracks.
4. Repair services are limited to products of this company's brand. Free service is provided within the warranty period with a warranty card or proof of purchase (e.g., order number).
5. Product inspection and repair time: 7-15 days for Taiwan island, 15-30 days for offshore islands or overseas.
6. Inspection and shipping information: Recipient: Xie Dayu Co., Ltd., Recipient phone: 0930-839-326, Recipient address: 9F, No. 59, Lane 75, Wenlin North Road, Beitou District, Taipei City.
7. Storage responsibility: Repaired items must be picked up within three months after repair completion. We will not be responsible for storage after this period, and the repaired item will be handled entirely by the brand. If the product is incomplete or has been disassembled, exposing parts, being damp, damaged, or having concerns about falling below original factory quality standards, the repair center cannot assess the quality of the parts and therefore cannot provide repair services. Some products may be replaced with substitutes due to discontinuation or inability to obtain parts. If the repaired item is lost or any other accident occurs and the brand is responsible, it will be replaced with a product of the same type or equivalent market value at the time. The repair center will troubleshoot the identified fault and restore original functionality. We cannot provide certificates such as product quality reports.
8. Repair charges: Repair fees + other fees (e.g., inspection fees, logistics handling fees, etc.). For items that meet warranty conditions, no repair fees or other fees will be charged. If the warranty period has expired or if the damage is non-natural and falls outside the warranty scope, repair fees and other fees will be charged. The exact repair cost will be estimated by the repair center after inspecting the faulty item. Please consider the final quote from the repair center as the definitive pricing method.

yunivers hsieh reserves the right to modify or terminate the content of the above repair notices, and no separate notice will be given for updates to the terms.

yunivers hsieh ® offers product return and exchange services. If watches or accessories do not fit or do not meet expectations, please process returns within 7 days. Customized products cannot be returned or exchanged.

For returns, please notify Messenger customer service. Returns will not be accepted after 7 days. You will be responsible for a return shipping fee of NT$60. Please note that delivery and packaging fees incurred from the original order are non-refundable; only the product cost will be refunded. The return process takes approximately 5-7 business days.

1. Receive purchased items.
2. Return request: Please message us via Messenger or the yunivers hsieh Facebook page.
3. Return review: Photograph the item. Once approved, provide the name and phone number of the return sender (approx. 1 business day).
4. Shipment return: After shipping, provide the logistics tracking number to customer service. Recipient: Xie Dayu Co., Ltd. (謝大宇有限公司), Recipient phone: 0930-839-326, Recipient address: 9F, No. 59, Lane 75, Wenlin N. Road, Beitou District, Taipei City.
5. Return item review: Once approved, please provide refund information: A. Bank code, B. Bank account number, C. Name of recipient for refund (1 business day).
6. Refund successful: Accountant will transfer the refund to the designated account (1-2 business days).

yunivers hsieh ® is committed to ensuring your peace of mind when using the various services and information on its website. Please read the Privacy Policy (hereinafter referred to as "this Privacy Policy") carefully to protect your rights:

• Article 1 Scope of Application

This yunivers hsieh website (hereinafter referred to as "this website") Privacy Policy outlines how the personal data collected when you use the website's services will be handled. This Privacy Policy does not apply to websites other than this one. Without the member's consent, we will never provide their personal data to any third party unrelated to the services of this website.

• Article 2 Collection of Personal Data

When you register an account, browse web pages, or participate in website activities, the Company will collect your personally identifiable information. When you register, you will be asked to provide your name, phone number, and email address. Once you successfully register and log in to use our services, the Company will obtain your personal data. The purpose of the Company's collection of personal data is to provide e-commerce services, customer service, protect the rights and interests of the parties and consumers, and for marketing purposes. When you browse this website, the system will record relevant data and activities, including your name, email address, physical address, IP address of the internet connection service used, time of use, browsing and click data records, etc. If you choose to buy and sell goods on this website, the Company will collect data on your buying and selling activities for the purpose of analyzing web traffic and behavior, which will not be linked to specific individuals.

• Article 3 Use of Personal Data

The personal data collected from users by the Company is for internal use only by the Company and is subject to permanent confidentiality.

• Article 4 Right to Amend the Privacy Policy

By using the services provided on this website, you are deemed to have read and agreed to this Privacy Policy. The Company reserves the right to amend this Privacy Policy at any time. The amended terms will be updated on this official website, so please check for the latest information at any time. If you do not agree to this Privacy Policy, please stop using the services provided on this website immediately.