All products purchased from the official website have a 7-day appreciation period (not a trial period). During the appreciation period, the products must not be disassembled or used. If the product has been opened and used, it cannot be returned. If the returned product is eligible for free shipping, you will need to bear the shipping cost yourself.

1. This product comes with a one-year warranty. The warranty is effective from the date you receive the product. To protect your rights, please keep the warranty card or purchase information safe.
2. The warranty covers products manufactured by yunivers hsieh.
3. The warranty does not cover: 1. Damage caused during assembly due to failure to follow assembly instructions. 2. Damage caused by improper disassembly. 3. Normal wear and tear and aging (e.g., fading and oxidation of leather materials). 4. Scratches and damage caused by human factors (e.g., impacts, accidents, color fading, cracking, etc.).
4. Repair services are limited to products of our company's brand. Free service is available within the warranty period upon presentation of the warranty card or proof of purchase (such as order number).
5. Product inspection time: 7-15 days for Taiwan proper, 15-30 days for outlying islands or overseas.
6. Repair shipment information: Recipient: Hsieh Dayu Co., Ltd., Recipient phone number: 0983-039-326, Recipient address: 9F, No. 59, Lane 75, Wenlin North Road, Beitou District, Taipei City.
7. Storage Responsibility: Please ensure your item is retrieved within three months of repair completion. We will not be responsible for its safekeeping after this period, and the brand will handle the returned item. If the product is incomplete, disassembled, or if parts are exposed, damp, damaged, or of questionable quality compared to the original manufacturer, the repair center cannot assess the quality of the parts and therefore cannot provide repair service. For some products that are discontinued or for which parts are unavailable, substitutes may be provided. If a returned item is lost or otherwise unrecoverable and the brand is at fault, a product of the same type or equivalent market value will be provided as a substitute. The repair center will troubleshoot and restore the original function; however, we cannot provide product quality reports or other supporting documentation.
8. Repair Fees: Repair cost + other fees (such as inspection fees, logistics processing fees, etc.). Repair or other fees are waived for items covered by the warranty. If the warranty period has expired or the damage is not covered by the warranty due to non-natural causes, a repair or other fee will be charged. The correct repair cost will be estimated by the repair center after inspection of the faulty item. Please refer to the repair center's final quote for the final pricing method.

Yunivers Hsieh reserves the right to modify or terminate the above maintenance information without prior notice.

Yunivers Hsieh® offers a return and exchange service. If watches or jewelry are the wrong size or do not meet your expectations, please process the return within 7 days. Customized items cannot be returned or exchanged.

Please inform Messenger customer service before returning the item. Returns older than 7 days will not be accepted. You will be responsible for a return shipping cost of 60 RMB. Please note that shipping and packaging fees are non-refundable; only the cost of the item will be refunded. The return process takes approximately 5-7 business days.

1. Received the purchased goods.
2. Return requests: Please message Messenger or visit the fan page yunivers hsieh.
3. Return verification: Take photos of the product. After successful verification, inform the returner of their name and phone number (approximately 1 business day).
4. Returned Package: Please inform customer service of the tracking number after sending the package. Recipient: Hsieh Dayu Co., Ltd., Recipient Phone Number: 0983-039-326, Recipient Address: 9F, No. 59, Lane 75, Wenlin North Road, Beitou District, Taipei City.
5. Returned goods review: After successful review, please provide the following refund information: A. Bank code B. Bank account number C. Name of the person requesting refund (1 business day)
6. Refund successful: The accountant will refund the money to the designated account (1-2 business days).

Yunivers Hsieh® is a website provided by Hsieh Dayu Limited (hereinafter referred to as "the Company"). To ensure your peace of mind when using the various services and information on this website, please carefully read the Privacy Policy (hereinafter referred to as "this Privacy Policy") to protect your rights:

• Article 1 Scope of Application

This is the privacy policy of the yunivers hsieh website (hereinafter referred to as "this website") regarding how personal data collected when you use the website's services is handled. This privacy policy does not apply to websites outside of this website, and we will never provide a member's personal data to any third party unrelated to the website's services without the member's consent.

• Article 2 Collection of Personal Data

When you register an account, browse the website, or participate in website activities, our company will collect your personally identifiable information. During registration, you will be required to provide your name, phone number, and email address. After successful registration and login to use our services, our company will obtain your personal data. The purpose of our company collecting personal data is as follows: to provide e-commerce services, customer service, protect the rights and interests of clients and consumers, and for marketing purposes. When you browse this website, the system will record relevant information and behaviors, including your name, email address, address, IP address used for internet access, usage time, browsing and click records, etc. If you choose to buy or sell goods on this website, our company will collect data on your buying and selling behavior for the purpose of analyzing web traffic and behavioral surveys, and will not target any specific individual.

• Article 3 Use of Personal Data

The personal data collected by our company will only be used internally by our company, and we are obligated to keep it permanently confidential.

• Article 4 Right to Amend Privacy Policy

By using the services provided on this website, you agree to have read and agreed to this Privacy Policy. We reserve the right to amend this Privacy Policy at any time, and the revised terms will be updated on this official website. Please check back regularly for the latest information. If you do not agree to this Privacy Policy, please immediately stop using the services provided on this website.